Terms and Conditions
All merchandise will be billed at our current published prices in effect.
All shipping estimates are made with the expectation that shipment will go forward as specified. However, fulfillment is always subject to availability of material and to conditions affecting shipment that are beyond our control. We shall not be held liable for any delay in performance due to reasons beyond our control.
Claims for shortage must be brought to our attention within five (5) days of receipt, and must be noted upon receipt with the carrier.
Cancellations are not accepted on orders once production has begun. No cancellations are accepted on custom jobs. Approved cancellations will be subject to a minimum 15% restocking charge.
No merchandise will be accepted without written authorization from LaCrosse.
Only product that can be applied to current orders will be approved for return. Once authorization is received, merchandise must be returned within thirty (30) days or credit will not be issued.
Merchandise being returned must be shipped PREPAID and is subject to a minimum 25% handling charge. Refurbishing charges extra. Return authorization number or form must accompany carton.
Orders that are custom or require alterations are subject to a down payment. Down payments must be received before work will begin.
PRINTS AND DRAWINGS:
All drawings submitted with orders will be accepted as correct and processed in the order they were received. Errors arising from drawings submitted will be the responsibility of the customer. No cancellations accepted on orders for merchandise built to your specifications. LaCrosse has a tolerance of +/- 1/8” on all drawing measurements due variance in manufacturing processes.
When unpacking merchandise and finding damage, customer must call carrier without further unpacking; have them file a report of concealed damage. Customer must then file a claim with the carrier at once. If containers show rough handling, do not give carrier a clear receipt.
All orders are subject to final approval by the factory. Acceptance and/or performance is subject to the approval of our credit department. Minimum order $25.00 list.
An order acknowledgement is sent for every order we receive. Please review this acknowledgement carefully. It is the customer’s responsibility to verify all information and notify us immediately of any errors. The acknowledgement will include the anticipated shipping date based on the date the order was received.
Freight is F.O.B. factory, net prices subject to any sales or other tax which might be imposed and to the terms and conditions in effect when shipped. The right is reserved to change prices without notice. Payable in U.S. funds. All prices net thirty (30) days to credit qualified dealers. F.O.B. Onalaska, WI.
LaCrosse extends a limited warranty to the original user on the products it manufactures. All products are under warranty to be free of original defects, material or workmanship, under normal use and service for a period of one (1) year from date of shipment. Proof of purchase must accompany all warranty claims. Parts will be replaced or repaired at the company's option on a no-charge basis (except for labor). Inspection by and at the LaCrosse factory, of parts claimed defective, shall be final in determining warranty status. The manufacturer is not responsible for any damage or business loss of any kind resulting from a defect in the unit, or for any charges related to the removal of a defective unit or installation of a replacement unit.
This warranty shall be considered VOID if: the unit is installed by someone other than a licensed plumber or not in accordance with local code; the unit is altered or modified; the unit has any accessory parts attached which are not recommended or installed by the manufacturer; THE UNIT IS CLEANED With CHEMICALS OR DETERGENTS NOT IN ACCORDANCE With THE MANUFACTURER'S DIRECTIONS OR NOT RECOMMENDED FOR USE ON STAINLESS STEEL.
EXCLUSIVE REMEDY. If the goods purchased in connection with this document are returned by Purchaser FOB, LaCrosse’s Onalaska plant pursuant to written authorization and instructions from LaCrosse within the applicable warranty period set forth above and such goods are found to be defective by LaCrosse under one of the applicable foregoing Limited Warranties, LaCrosse will at its sole election either (a) repair or replace such defective goods at LaCrosse’s cost or or (b) accept the return of such defective goods at the invoice price of such goods for a credit.
THE WARRANTY SET FORTH ABOVE IS THE EXCLUSIVE WARRANTY PROVIDED BY LACROSSE, AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. IN THE EVENT ANY IMPLIED WARRANTY IS NOT HEREBY EFFECTIVELY DISCLAIMED DUE TO OPERATION OF LAW, SUCH IMPLIED WARRANTY IS LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE.
THE REMEDIES SET FORTH ABOVE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE HEREUNDER. LACROSSE WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES DIRECTLY OR INDIRECTLY RELATED TO THE SALE, HANDLING OR USE OF THE EQUIPMENT, AND IN ANY EVENT LACROSSE'S LIABILITY IN CONNECTION With THE EQUIPMENT, INCLUDING FOR CLAIMS BASED ON NEGLIGENCE OR STRICT LIABILITY, IS LIMITED TO THE PURCHASE PRICE THEREFORE.